Remote Insurance Customer Support Specialist

TTEC; United States; À distance; USD 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Health benefits

PTO

Tuition reimbursement

Résumé du poste

TTEC Insurance Customer Service Associate works remotely in New Mexico, delivering compassionate customer care while upholding HIPAA privacy. You’ll help customers by answering questions, guiding product information, and resolving issues to ensure an exceptional experience.

In this remote role, you’ll handle inquiries, perform research, and log interactions daily. Candidates typically have 6+ months of customer service experience, a high school diploma, reliable internet, and a mobile device for

Qualifications

• 6 months or more of customer service experience.
• HIPAA guidelines on maintaining patient privacy.
• High school diploma or equivalent.
• Computer experience.
• High speed internet (>15 mbps).
• USB wired headset preferred; Bluetooth not recommended.
• Smartphone or device that runs IOS or Android for daily log-in.

Responsabilités

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Connaissances

Customer service

HIPAA compliance

Computer skills

High-speed internet

Headset usage

Mobile device

Formation

High school diploma

Description du poste

TTEC Insurance Customer Service Associate works remotely in New Mexico, delivering compassionate customer care while upholding HIPAA privacy. You’ll help customers by answering questions, guiding product information, and resolving issues to ensure an exceptional experience.

In this remote role, you’ll handle inquiries, perform research, and log interactions daily. Candidates typically have 6+ months of customer service experience, a high school diploma, reliable internet, and a mobile device for