Remote Licensed Insurance Customer Care Specialist

Allstate Insurance Agency - Sharie Withers; Arkansas; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Health insurance

Paid time off

Training & development

Job summary

Day One Insurance Group is a remote insurance service role operated by Sharie Withers Agency, LLC. You will listen to customer inquiries, review policies, and propose discounts and options to retain clients, with no sales quota.

The position emphasizes customer retention, requires an active P&C license and Allstate agency experience, and offers remote work with compensation tied to performance.

Qualifications

• Active P&C license is required.
• Allstate agency experience, 3+ years preferred.
• Exceptional communication: calm, persuasive, confident with frustrated customers.
• Texas residents preferred.
• Occasional cross-sell opportunities pay 10% commission, uncapped.

Responsibilities

• Answer cancellation and rate-increase calls to retain policy.
• Review coverage and discounts to fit customer needs.
• Follow up on pending cancellations and lapses.
• Remain calm, patient, and clear with upset customers.

Skills

Active P&C license

Allstate agency experience

Exceptional communication

Remote-work adaptability

Job description

Day One Insurance Group is a remote insurance service role operated by Sharie Withers Agency, LLC. You will listen to customer inquiries, review policies, and propose discounts and options to retain clients, with no sales quota.

The position emphasizes customer retention, requires an active P&C license and Allstate agency experience, and offers remote work with compensation tied to performance.