Licensed Insurance Customer Service Rep - Retention - Remote

Allstate Insurance Agency - Sharie Withers; Oklahoma City (OK); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

Day One Insurance Group, an Allstate Elite agency, offers a fully remote service position handling cancellation and rate-increase calls. You review coverage and discounts to keep customers with Allstate, focusing on customer retention over new sales.

The role emphasizes calm, patient communication with frustrated customers. Requires an active P&C license and 3+ years of Allstate agency experience. Schedule is Monday–Friday, 9:00–5:30 Central, with benefits after 90 days.

Qualifications

• Active P&C license required.
• Allstate agency experience, 3+ years preferred.
• Exceptional communication: calm, persuasive, and confident with frustrated customers.

Responsibilities

• Taking cancellation and rate-increase calls and working to keep the policy.
• Reviewing coverage and discounts to find a better fit within Allstate.
• Following up on pending cancellations and lapses before it's too late.
• Being calm, patient, and clear with customers who are upset.

Skills

Active P&C license

Allstate agency experience

Exceptional communication

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
• Training & development
• Day One Insurance Group, an Allstate Elite Agency

You're the person customers talk to before they leave. When a customer calls to cancel, gets hit with a rate increase, or is shopping around, you're the one who listens, reviews their coverage, finds the discounts and options that make sense, and gives them a reason to stay. If you take pride in turning a frustrated caller into a loyal customer, this job was built for you.

No sales quota. Not even a small one. At many Allstate agencies, even the service team carries a sales quota. Ours doesn't. You're measured on customers kept, not policies sold.

What your day looks like

• Taking cancellation and rate-increase calls and working to keep the policy
• Reviewing coverage and discounts to find a better fit within Allstate
• Following up on pending cancellations and lapses before it's too late
• Being calm, patient, and clear with customers who are upset

This is a service role, not a sales role. If you'd rather chase new business, our Licensed Insurance Sales Agent posting is a better fit.

Why join us

Day One Insurance Group is led by Sharie Withers, an Allstate Elite agent in the top 4% nationally and a consistent award winner throughout her 15 years with Allstate. We're licensed in and serve all of Texas, Arkansas, and Oklahoma.

Compensation

$22/hour with 3+ years of Allstate experience; exceptional candidates with less experience considered at $20/hour

Retention bonuses when retention improves

Benefits

• Paid time off and paid holidays
• Health insurance after 90 days, with 50% of the employee's cost paid

Schedule

Monday-Friday, 9:00-5:30 Central. Fully remote.

Requirements

• Active P&C license
• Allstate agency experience, 3+ years preferred
• Exceptional communication skills: calm, persuasive, and confident with frustrated customers
• Texas residents preferred
• Occasional cross-sell opportunities pay 10% commission, uncapped.

You'll be employed by Sharie Withers Agency, LLC, doing business as Day One Insurance Group, an independently owned Allstate agency.

This is a remote position.