Licensed Insurance Customer Service Rep - Retention - Remote

Allstate Insurance Agency - Sharie Withers; Austin (TX); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

Day One Insurance Group, day-to-day operations run by Sharie Withers Agency, LLC, is seeking a licensed insurance service specialist to handle cancellation calls, review policy options, and engage customers. This remote role offers schedule consistency and a focus on retention rather than sales, with performance-based bonuses and benefits.

The ideal candidate has an active P&C license, Allstate agency experience, and excellent communication skills to calmly guide customers through coverage

Qualifications

• Active P&C license required.
• 3+ years Allstate agency experience preferred.
• Excellent communication skills; calm, persuasive, and confident with frustrated customers.
• Texas residents preferred.

Responsibilities

• Take cancellation and rate-increase calls and work to keep the policy.
• Review coverage and discounts to find a better fit within Allstate.
• Follow up on pending cancellations and lapses before it's too late.
• Be calm, patient, and clear with customers who are upset.

Skills

Active P&C license

Communication skills

Customer service

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
• Training & development
• Day One Insurance Group, an Allstate Elite Agency

You're the person customers talk to before they leave. When a customer calls to cancel, gets hit with a rate increase, or is shopping around, you're the one who listens, reviews their coverage, finds the discounts and options that make sense, and gives them a reason to stay. If you take pride in turning a frustrated caller into a loyal customer, this job was built for you.

No sales quota. Not even a small one. At many Allstate agencies, even the service team carries a sales quota. Ours doesn't. You're measured on customers kept, not policies sold.

What your day looks like

• Taking cancellation and rate-increase calls and working to keep the policy
• Reviewing coverage and discounts to find a better fit within Allstate
• Following up on pending cancellations and lapses before it's too late
• Being calm, patient, and clear with customers who are upset

This is a service role, not a sales role. If you'd rather chase new business, our Licensed Insurance Sales Agent posting is a better fit.

Why join us

Day One Insurance Group is led by Sharie Withers, an Allstate Elite agent in the top 4% nationally and a consistent award winner throughout her 15 years with Allstate. We're licensed in and serve all of Texas, Arkansas, and Oklahoma.

Compensation

$22/hour with 3+ years of Allstate experience; exceptional candidates with less experience considered at $20/hour

Retention bonuses when retention improves

Benefits

• Paid time off and paid holidays
• Health insurance after 90 days, with 50% of the employee's cost paid

Schedule

Monday-Friday, 9:00-5:30 Central. Fully remote.

Requirements

• Active P&C license
• Allstate agency experience, 3+ years preferred
• Exceptional communication skills: calm, persuasive, and confident with frustrated customers
• Texas residents preferred
• Occasional cross-sell opportunities pay 10% commission, uncapped.

You'll be employed by Sharie Withers Agency, LLC, doing business as Day One Insurance Group, an independently owned Allstate agency.

This is a remote position.