Remote Licensed Insurance Service Specialist (No Quota)

Allstate Insurance Agency - Sharie Withers; Oklahoma City (OK); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

Day One Insurance Group, an Allstate Elite agency, offers a fully remote service position handling cancellation and rate-increase calls. You review coverage and discounts to keep customers with Allstate, focusing on customer retention over new sales.

The role emphasizes calm, patient communication with frustrated customers. Requires an active P&C license and 3+ years of Allstate agency experience. Schedule is Monday–Friday, 9:00–5:30 Central, with benefits after 90 days.

Qualifications

• Active P&C license required.
• Allstate agency experience, 3+ years preferred.
• Exceptional communication: calm, persuasive, and confident with frustrated customers.

Responsibilities

• Taking cancellation and rate-increase calls and working to keep the policy.
• Reviewing coverage and discounts to find a better fit within Allstate.
• Following up on pending cancellations and lapses before it's too late.
• Being calm, patient, and clear with customers who are upset.

Skills

Active P&C license

Allstate agency experience

Exceptional communication

Job description

Day One Insurance Group, an Allstate Elite agency, offers a fully remote service position handling cancellation and rate-increase calls. You review coverage and discounts to keep customers with Allstate, focusing on customer retention over new sales.

The role emphasizes calm, patient communication with frustrated customers. Requires an active P&C license and 3+ years of Allstate agency experience. Schedule is Monday–Friday, 9:00–5:30 Central, with benefits after 90 days.