Licensed Insurance Customer Service Rep - Retention - Remote

Allstate Insurance Agency - Sharie Withers; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

Day One Insurance Group is seeking a remote licensed insurance professional to handle cancellation and rate-increase calls, review coverage and discounts, and retain clients. You will operate without sales quotas, focusing on customer retention and satisfaction across Allstate-related products.

With 3+ years of Allstate experience preferred, you’ll be remunerated at $20–$22 per hour, with retention bonuses possible based on performance. Fully remote, schedule Mon–Fri, Central time.

Qualifications

• Active P&C license.
• Allstate agency experience, 3+ years preferred.
• Exceptional communication skills: calm, persuasive, confident with frustrated customers.

Responsibilities

• Take cancellation and rate-increase calls and work to keep the policy.
• Review coverage and discounts to find a better fit within Allstate.
• Follow up on pending cancellations and lapses before it's too late.
• Remain calm, patient, and clear with upset customers.

Skills

Customer service

Communication

Empathy

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
• Training & development

Day One Insurance Group, an Allstate Elite Agency

You're the person customers talk to before they leave.

When a customer calls to cancel, gets hit with a rate increase, or is shopping around, you're the one who listens, reviews their coverage, finds the discounts and options that make sense, and gives them a reason to stay. If you take pride in turning a frustrated caller into a loyal customer, this job was built for you.

No sales quota. Not even a small one.

At many Allstate agencies, even the service team carries a sales quota. Ours doesn't. You're measured on customers kept, not policies sold.

What your day looks like

• Taking cancellation and rate-increase calls and working to keep the policy
• Reviewing coverage and discounts to find a better fit within Allstate
• Following up on pending cancellations and lapses before it's too late
• Being calm, patient, and clear with customers who are upset

This is a service role, not a sales role. If you'd rather chase new business, our Licensed Insurance Sales Agent posting is a better fit.

Why join us

Day One Insurance Group is led by Sharie Withers, an Allstate Elite agent in the top 4% nationally and a consistent award winner throughout her 15 years with Allstate. We're licensed in and serve all of Texas, Arkansas, and Oklahoma.

Compensation

• $22/hour with 3+ years of Allstate experience; exceptional candidates with less experience considered at $20/hour
• Retention bonuses when retention improves

Benefits

• Paid time off and paid holidays
• Health insurance after 90 days, with 50% of the employee's cost paid

Schedule

Monday–Friday, 9:00–5:30 Central. Fully remote.

Requirements

• Active P&C license
• Allstate agency experience, 3+ years preferred
• Exceptional communication skills: calm, persuasive, and confident with frustrated customers
• Texas residents preferred

Occasional cross-sell opportunities pay 10% commission, uncapped.

You'll be employed by Sharie Withers Agency, LLC, doing business as Day One Insurance Group, an independently owned Allstate agency.

This is a remote position.