Remote Legal Negotiations & Escalations Specialist

Beyond Finance; United States; Remote; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health, dental & vision benefits

Commission plan

Paid holidays & PTO

401(k) matching

Job summary

Beyond Finance is hiring a Negotiations Escalations (Legal) Specialist – Remote. You will coordinate negotiations on delinquent accounts with law firms, interpret legal documents, and develop strategies within regulatory constraints.

Ideal candidates are strong communicators, customer-focused, comfortable deadlines, and able to manage calls, review summons, complaints, and settlement demands; Salesforce experience is a plus.

Qualifications

• Bachelor’s degree in a relevant field or equivalent work experience.
• Exceptional communication skills (listening, verbal, written).
• Proven success in a metrics-driven, KPI-focused environment.
• Ability to thrive in a fast-paced setting.
• Strong commitment to teamwork and client-focused service.
• Proficiency with technology; Salesforce or similar CRM is a plus.

Responsibilities

• Establish and maintain strong relationships with attorneys and paralegals at Law Firms to negotiate delinquent accounts on clients' behalf and cease further legal action.
• Manage a portfolio of accounts simultaneously, including escalated portfolios with active lawsuits or imminent legal action.
• Utilize tools to consolidate debts from multiple clients, enhancing negotiation leverage with agencies.
• Secure favorable terms including reduced balances, extended payment timelines, or lump-sum discounts.
• Demonstrate excellent time management and multitasking to manage account queues.
• Handle approximately 25-35 outbound/inbound calls daily (minimum 4 hours on the phone).
• Review legal documents (summons, complaints, settlement demands) to determine status and settlement status.
• Demonstrate passion for helping others with a client-focused approach.
• Participate in additional duties and special projects as required.
• Meet or exceed monthly settlement and compliance goals.

Skills

Communication skills

KPI driven

Teamwork

Client-focused

Fast-paced environment

Education

Bachelor’s degree in Business Administration / Finance / Banking or related field

Tools

Salesforce

Job description

Beyond Finance is hiring a Negotiations Escalations (Legal) Specialist – Remote. You will coordinate negotiations on delinquent accounts with law firms, interpret legal documents, and develop strategies within regulatory constraints.

Ideal candidates are strong communicators, customer-focused, comfortable deadlines, and able to manage calls, review summons, complaints, and settlement demands; Salesforce experience is a plus.