Remote Legal Intake Specialist — Fast-Paced Call Center

Back Office Betties; Houston (TX); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid training

Remote work

Health insurance

401k

Paid holidays

Job summary

Back Office Betties is hiring a Virtual Legal Intake Specialist to join a remote call center team. This full-time role handles a high-volume intake process for law firms, requiring strong customer service and voicemail etiquette. Training is provided, with ongoing opportunities to support multiple firms from home.

The position emphasizes a fast-paced environment, quick problem solving, and a focus on excellent client communication while staying compliant with internal guidelines.

Qualifications

• 1–3 years of customer service/call center experience.
• Excellent phone etiquette and written communication.
• Proficient with internet, headset and basic computer skills.

Responsibilities

• Answer 80–120 calls per 8-hour shift in a fully remote environment.
• Support 60+ different law firms with varying needs and expectations.
• Schedule appointments, transfer calls, take messages and answer FAQs.

Skills

Call center

Customer service

Communication

Typing 45 wpm

Job description

Back Office Betties is hiring a Virtual Legal Intake Specialist to join a remote call center team. This full-time role handles a high-volume intake process for law firms, requiring strong customer service and voicemail etiquette. Training is provided, with ongoing opportunities to support multiple firms from home.

The position emphasizes a fast-paced environment, quick problem solving, and a focus on excellent client communication while staying compliant with internal guidelines.