Remote Legal Intake Specialist (Part-Time)

Alert Communications; El Paso (TX); Remote; USD 19,000 - 25,000; Part time

Job summary

Alert Communications is seeking a Part-Time Remote Intake Specialist to be the first point of contact for potential client inquiries for partner law firms. You will conduct structured intake interviews, qualify leads, capture case details, and support smooth onboarding from the first call.

This role requires Texas residency, weekend shifts, strong computer skills, 35 WPM typing, and bilingual English/Spanish is a plus.

Qualifications

• Experience in customer service or call centers.
• Bilingual English/Spanish is highly preferred.
• Strong data entry and typing accuracy (≥35 WPM).
• Proficiency with CRM and multi-software workflows.

Responsibilities

• Be the first point of contact for inquiries via calls, chats and web forms.
• Conduct structured intake interviews and qualify potential clients.
• Capture accurate case details and enter data across systems.
• Support onboarding and represent the firm professionally.

Skills

Customer service

Call center

Bilingual English/Spanish

Typing 35 WPM

Data entry

Tools

CRM software

Web chat tools

Windows OS

Job description

Alert Communications is seeking a Part-Time Remote Intake Specialist to be the first point of contact for potential client inquiries for partner law firms. You will conduct structured intake interviews, qualify leads, capture case details, and support smooth onboarding from the first call.

This role requires Texas residency, weekend shifts, strong computer skills, 35 WPM typing, and bilingual English/Spanish is a plus.