Solutions Architect

Lever, Inc.; United States; Remote; USD 160,000 - 250,000; Full time

Benefits offered by this job

Fully Remote

Health, dental, and vision benefits

401(k)

Flexible time off

Equity package

Job summary

Truv is seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role blends deep technical know-how with relationship management to drive product adoption and customer outcomes in a fast-growing environment.

You will own post-sales technical relationships with government accounts, design and implement solutions, onboard clients, deliver training, and collaborate with Product and Engineering to push for customer-driven improvements.

Qualifications

• 5–7+ years in servicing state/federal agencies or similar customer-facing technical role
• Experience with B2B SaaS
• Ability to travel up to 30% of work days
• Bachelor's degree; Masters preferred

Responsibilities

• Own the technical post-sales relationship with government accounts, primary contact for implementation and optimization
• Develop and execute technical account plans aligning solutions with customer objectives
• Lead client onboarding, solution design, implementation, and integration projects with customers' teams and internal engineers
• Create and deliver training programs for customer teams
• Proactively identify and resolve technical challenges; conduct health checks for platform utilization
• Monitor metrics and usage to identify opportunities for expanded adoption
• Partner with Product and Engineering to advocate for customer needs and provide market feedback
• Document best practices and guide customers through platform updates and new features

Skills

APIs & integrations

Technical account management

Enterprise SaaS

Strong communication

B2B SaaS

Education

Bachelor's degree in Computer Science/Engineering

Masters preferred

Job description

About Truv:

Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streams income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.

About the Job:

We are seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.

What You’ll Do

• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.


• Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.


• Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.


• Create and deliver training programs for customer teams.


• Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.


• Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.


• Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.


• Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Who You Are

• 5-7+ years of experience in servicing state and federal agencies, solutions architecture, or similar customer-facing technical role within B2B SaaS


• Proven track record at early-stage startups (50-200 employees)


• Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture


• Ability to build custom demos, RFP process, data/security requirements, compliance and other procurement requirements


• Enterprise account management or implementation experience essential


• Strong analytical and problem-solving capabilities


• Outstanding communication skills with ability to explain technical concepts to various audiences


• Bachelor's degree in Computer Science, Engineering, or related field, Masters preferred


• Ability to travel up to 30% of work days.

Success Metrics

• Customer retention and expansion rates.


• Technical implementation success rates.


• Time-to-value for new customers.


• Customer satisfaction and NPS scores.


• Product adoption metrics.


• Technical issue resolution times.


• Customer health scores.


• Revenue growth within accounts.

Benefits

• Competitive salary and equity package.


• Fully Remote.


• Health, dental, and vision benefits.


• 401(k)


• Flexible time off.


• Work with cutting-edge technology and innovative customers.


• Learn from experienced leadership team from top tech companies.


• High-impact role with clear growth trajectory.


• Opportunity to shape the future of financial data access.

$160,000 - $250,000 a year