Senior Technical Account Manager, Public Sector SaaS

Mark43; Manchester (NH); On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

28 days holiday

Private medical, dental, and vision

Pension

Gym reimbursement

Equipment allowance

AI tooling

Spring Health

Company performance-based bonus

Paid sabbatical

Job summary

Mark43 is seeking an experienced Technical Account Manager to drive customer success for our UK accounts. You will develop and scale the account management program, ensuring health and satisfaction through flexible solutions.

You will collaborate with Services, Customer Experience, and Sales teams to support a customer-first approach, manage complex government-sector accounts, and build long-term partnerships.

Qualifications

• 5+ years in a technical account management role at an enterprise software company.
• Experience managing complex accounts, especially within government sectors.
• Ability to explain technical concepts to non-technical audiences.
• Strong communication, analytical, and problem-solving skills.
• Willingness to work on-site in Manchester up to 5 days a week.

Responsibilities

• Assist with implementation and troubleshooting of technical services for UK public safety agencies.
• Analyze customers' technical landscapes to recommend services like interfaces and migrations.
• Advocate for customers and coordinate with Services, Customer Experience, Product, and Engineering.
• Provide technical and product expertise to support sales and align on timelines.
• Analyze needs and feedback to developers for continuous improvement.
• Track account metrics and product performance to support sales goals and satisfaction.
• Guide stakeholders through requirements gathering, solutioning, documentation, configuration, and UAT.
• Coordinate with Delivery on timelines and payment milestones.

Skills

Technical Account Management

Pre- and post-sales support

Technical product training

Communication skills

Analytical problem-solving

On-site in Manchester

Job description

Mark43 is seeking an experienced Technical Account Manager to drive customer success for our UK accounts. You will develop and scale the account management program, ensuring health and satisfaction through flexible solutions.

You will collaborate with Services, Customer Experience, and Sales teams to support a customer-first approach, manage complex government-sector accounts, and build long-term partnerships.