Remote Lead, Technical Account Management (SMB)

Affirm; Boulder (CO); On-site; USD 146,000 - 225,000; Full time

Benefits offered by this job

Health coverage

Flexible spending wallets

Time off

Employee stock purchase plan

Job summary

Affirm is seeking a high-impact leader to manage a world-class Technical Account Manager team serving SMB merchants. You will guide TAMs in ensuring technical success after sale, advise merchant developers and product teams, and collaborate with cross-functional partners to maximize value from Affirm’s offerings.

You will recruit, mentor, and set clear goals, while evaluating new hires and promoting best-practice solutions across integration, troubleshooting, and optimization.

Qualifications

• At least five years in a B2B customer-facing technical role and three years as a people manager.

Responsibilities

• Coach, mentor and develop TAMs supporting SMB merchants.
• Collaborate with Client Success to grow merchant networks post-launch and optimize product usage.
• Establish and track team OKRs and proactive plans to meet goals.
• Forecast TAM demand and participate in hiring when needed.
• Guide integration solutions, troubleshooting and optimization with customers.

Skills

People management

Customer facing tech

REST APIs

Web development

Communication

Education

Bachelor's degree in related field

Computer science degree

Job description

Affirm is seeking a high-impact leader to manage a world-class Technical Account Manager team serving SMB merchants. You will guide TAMs in ensuring technical success after sale, advise merchant developers and product teams, and collaborate with cross-functional partners to maximize value from Affirm’s offerings.

You will recruit, mentor, and set clear goals, while evaluating new hires and promoting best-practice solutions across integration, troubleshooting, and optimization.