Remote Lead, Student Events & Conferences (Training Docs)

The Ohio State University; Columbus (OH); On-site; USD 17,000 - 30,000; Part time

Job summary

The Ohio State University in Columbus is seeking a Lead Student Event and Conference Manager (Training and Documentation), a temporary, non-student position to support summer conferences, intern housing, and long-term guest accommodations. The role emphasizes developing comprehensive manuals and documentation for subordinate student manager positions.

Reporting to the Student Life Events and Conferences office, this role requires strong organization, leadership, and communication skills, plus

Qualifications

• Non-OSU student status required.
• Minimum 1.5 years of leadership experience.
• Completion of at least one full season with Events and Conferences.
• Ability to work independently under pressure.
• Familiarity with OSU employee conduct procedures.
• Strong communication, customer service, and problem-solving skills.
• Proficiency with Microsoft Excel, Outlook, Teams, and customer service platforms.
• Availability to work 30–38 hours/week during summer and 3–15 hours/week during the academic year.
• Flexibility to work evenings, weekends, and weekdays.

Responsibilities

• Assist in managing the full guest experience lifecycle, from initial inquiry to final billing and invoicing.
• Maintain comprehensive knowledge of Student Life Events and Conferences leadership team, student assistants, and other office staff.
• Help lead planning and execution of Summer Conference and Intern Housing experiences.
• Collaborate with campus partners including Student Life Facilities and Dining Services.
• Support planning, logistics, and financial processes for summer guests.
• Utilize office software (EMS, StarRez, Qualtrics, Outlook/Teams, DocuSign) to streamline operations.

Skills

Leadership

Communication

Customer service

Problem solving

Independence

Attention to detail

Tools

EMS

StarRez

Qualtrics

Outlook/Teams

DocuSign

Job description

The Ohio State University in Columbus is seeking a Lead Student Event and Conference Manager (Training and Documentation), a temporary, non-student position to support summer conferences, intern housing, and long-term guest accommodations. The role emphasizes developing comprehensive manuals and documentation for subordinate student manager positions.

Reporting to the Student Life Events and Conferences office, this role requires strong organization, leadership, and communication skills, plus