Remote Lead Qualification Specialist

Ingersoll-Rand; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Ingersoll Rand is seeking a Lead Management Specialist to be the primary contact for inbound inquiries via web forms, chat, and phone. You will focus on speed, professionalism, and qualification accuracy to convert interest into sales-ready opportunities, partnering with Application Engineering and Sales to ensure high-quality lead handling and SLA adherence.

This role develops commercial skills and serves as an entry point into broader sales or marketing tracks, owning budgetary quoting within

Responsibilities

• Respond to all inbound inquiries within established SLAs
• Conduct structured discovery using approved qualification frameworks
• Capture complete and accurate customer information and qualification notes in CRM
• Convert qualified leads into Opportunities, assign correct owners, and ensure clear documentation
• Execute structured nurture of inbound leads, including quote reminders and clarifications
• Provide budgetary quotes within approved templates and scope
• Maintain high data-quality standards in CRM across leads, opportunities, and activities, incl., quote logs, customer responses and next-step documentation to support Sales
• Update dispositions accurately (Won, Lost) in alignment with Opportunity Owners
• Support Marketing with feedback on lead quality, campaign alignment, and customer trends
• Escalate complex technical, pricing pr product-fit questions to the appropriate sales or technical team.
• Participate in team huddles, 1:1 development check-ins and alignment meetings
• Provide structure feedback on inbound lead quality and recurring customer questions
• Identify opportunities to improve response templates, qualification questions, or routing rules

Job description

Ingersoll Rand is seeking a Lead Management Specialist to be the primary contact for inbound inquiries via web forms, chat, and phone. You will focus on speed, professionalism, and qualification accuracy to convert interest into sales-ready opportunities, partnering with Application Engineering and Sales to ensure high-quality lead handling and SLA adherence.

This role develops commercial skills and serves as an entry point into broader sales or marketing tracks, owning budgetary quoting within