Lead Management Specialist

Ingersoll Rand; Davidson (NC); Remote; USD 70,000 - 85,000; Full time

Job summary

Ingersoll Rand is seeking an Inbound Sales & Customer Engagement Specialist to act as the first human connection after a customer shows interest via digital inquiry or phone. You will qualify, document, and connect opportunities, partnering with cross-functional teams to ensure a high-quality customer experience.

Remote role based in the United States, aligned with Eastern Time. The position offers exposure to CRM discipline, lead conversion, and a clear path toward broader commercial roles in

Qualifications

• High School Diploma or GED is required.
• 2+ years of experience in customer service.
• 1+ years in lead management, sales development, customer support, or marketing-driven role.
• Experience using Salesforce or a comparable CRM system.

Responsibilities

• Inbound Lead Response & Qualification: respond to inbound inquiries within SLAs and qualify quickly.
• CRM Excellence & Funnel Management: maintain data quality and update dispositions.
• Sales & Marketing Collaboration: escalate technical or pricing questions to the right teams.
• Continuous Improvement: identify ways to improve templates and routing rules.

Skills

Communication

English fluency

Customer-centric mindset

Attention to detail

Multitasking

Coachable & organized

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Salesforce

Job description

Inbound Sales & Customer Engagement Specialist

Inbound Sales & Customer Engagement Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

Inbound Sales & Customer Engagement Specialist

Location

Remote (USA Based) - Eastern Time Zone

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Inbound Sales & Customer Engagement Specialist is a customer-facing professional who serves as the first human connection a potential customer has with our company after raising their hand through a digital inquiry, web form, web chat, or phone call. This role sits at the intersection of marketing-generated demand and the sales/customer support organization, turning inbound interest into a positive customer experience and well-qualified, sales-ready opportunities. With a focus on speed, professionalism, curiosity, and qualification accuracy, this individual responds quickly - primarily by phone - to understand the customer's needs, determine whether the inquiry aligns with our products and solutions, and connects the customer with the right internal resource. The Inbound Sales & Customer Engagement Specialist is not simply routing leads; they are owning the customer experience for the life of the inquiry, ensuring each customer feels heard, supported, and guided through the next step. This position partners closely with Application Engineering, Inside Sales, Outside Sales, Customer Service, Marketing, and other cross-functional teams to ensure high-quality lead handling, service-level responsiveness, and a best‑in‑class customer experience. The role requires the ability to "hand off without letting go" while staying engaged after the initial handoff to confirm the customer is being supported and that the opportunity continues to move forward. As a foundational commercial role, this position is designed for someone with strong customer orientation, sales energy, and a desire to grow. It provides hands‑on exposure to customer engagement, lead conversion, CRM discipline, internal collaboration, and opportunity development, serving as an entry point into broader career paths in sales, marketing, customer experience, or commercial excellence.

Responsibilities

• Inbound Lead Response & Qualification
  
  
  
  • Respond to all inbound inquiries within established SLAs
  
  
  • Conduct structured discovery using approved qualification frameworks
  
  
  • Capture complete and accurate customer information and qualification notes in CRM
  
  
  • Convert qualified leads into Opportunities, assign correct owners, and ensure clear documentation
  
  
  • Execute structured nurture of inbound leads, including quote reminders and clarifications
  
  
  • Provide budgetary quotes within approved templates and scope
  
  
  
  


• CRM Excellence & Funnel Management
  
  
  
  • Maintain high data-quality standards in CRM across leads, opportunities, and activities, incl., quote logs, customer responses and next-step documentation to support Sales
  
  
  • Update dispositions accurately (Won, Lost) in alignment with Opportunity Owners
  
  
  • Support Marketing with feedback on lead quality, campaign alignment, and customer trends
  
  
  
  


• Sales & Marketing Collaboration
  
  
  
  • Escalate complex technical, pricing or product‑fit questions to the appropriate sales or technical teams
  
  
  • Participate in team huddles, 1:1 development check‑ins and alignment meetings
  
  
  • Provide structure feedback on inbound lead quality and recurring customer questions
  
  
  
  


• Continuous Improvement
  
  
  
  • Identify opportunities to improve response templates, qualification questions, or routing rules
  
  
  
  

Requirements

• High School Diploma or GED


• 2+ years of previous experience in customer service


• 1+ years of experience in a Lead Management, sales development, customer support, or marketing driven role


• Prior experience using Salesforce or a comparable CRM system

Core Competencies

• Strong written and verbal communication skills


• High attention to detail and accuracy in CRM usage


• Ability to multitask in a fast‑paced, high-volume environment


• Customer‑centric mindset with strong problem‑solving skills


• Coachable, dependable, and organized


• Fluency in English

Preferences

• Bachelor's degree preferred (Business, Communications, Marketing, Engineering, or related field)


• Life sciences industry experience


• Industrial manufacturing or similar technical / product environment

Travel and Work Arrangements

• This Remote position is based in the United States


• Ability to work standard business hours aligned to the Eastern Time Zone.


• This position owns budgetary quoting within approved templates and commercial guardrails.


• The role does not own opportunities beyond qualification and handoff.

Pay Range

The base pay range for this role is $70,000 - $85,000 annually, excluding incentive opportunities. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology‑driven excellence in mission‑critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.