Lead Management Specialist

Ingersoll-Rand; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Ingersoll Rand is seeking a Lead Management Specialist to be the primary contact for inbound inquiries via web forms, chat, and phone. You will focus on speed, professionalism, and qualification accuracy to convert interest into sales-ready opportunities, partnering with Application Engineering and Sales to ensure high-quality lead handling and SLA adherence.

This role develops commercial skills and serves as an entry point into broader sales or marketing tracks, owning budgetary quoting within

Responsibilities

• Respond to all inbound inquiries within established SLAs
• Conduct structured discovery using approved qualification frameworks
• Capture complete and accurate customer information and qualification notes in CRM
• Convert qualified leads into Opportunities, assign correct owners, and ensure clear documentation
• Execute structured nurture of inbound leads, including quote reminders and clarifications
• Provide budgetary quotes within approved templates and scope
• Maintain high data-quality standards in CRM across leads, opportunities, and activities, incl., quote logs, customer responses and next-step documentation to support Sales
• Update dispositions accurately (Won, Lost) in alignment with Opportunity Owners
• Support Marketing with feedback on lead quality, campaign alignment, and customer trends
• Escalate complex technical, pricing pr product-fit questions to the appropriate sales or technical team.
• Participate in team huddles, 1:1 development check-ins and alignment meetings
• Provide structure feedback on inbound lead quality and recurring customer questions
• Identify opportunities to improve response templates, qualification questions, or routing rules

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title: Lead Management Specialist

Location: US - Remote

About Us: Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe,we’redriving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Lead Management Specialist serves as the primary point of contact for all inbound inquiries received via digital channels (web forms, web chat) and phone. This role focuses on speed, professionalism, and qualification accuracy to convert inbound interest into well-defined, sales-ready opportunities. This position partners closely with Application Engineering, Inside and Outside Sales and cross-functional teams to ensure high-quality lead handling, adherence to service level agreements, and a best-in-class customer experience. The role is foundational in developing strong commercial skills and serves as an entry point into broader sales, marketing, or commercial excellence career paths. This level owns budgetary quoting within approved templates and commercial guardrails. The role does not own opportunities beyond qualification and handoff.

Responsibilities

• Respond to all inbound inquiries within established SLAs
• Conduct structured discovery using approved qualification frameworks
• Capture complete and accurate customer information and qualification notes in CRM
• Convert qualified leads into Opportunities, assign correct owners, and ensure clear documentation
• Execute structured nurture of inbound leads, including quote reminders and clarifications
• Provide budgetary quotes within approved templates and scope
• Maintain high data-quality standards in CRM across leads, opportunities, and activities, incl., quote logs, customer responses and next-step documentation to support Sales
• Update dispositions accurately (Won, Lost) in alignment with Opportunity Owners
• Support Marketing with feedback on lead quality, campaign alignment, and customer trends
• Escalate complex technical, pricing pr product-fit questions to the appropriate sales or technical team.
• Participate in team huddles, 1:1 development check-ins and alignment meetings
• Provide structure feedback on inbound lead quality and recurring customer questions
• Identify opportunities to improve response templates, qualification questions, or routing rules

Ingersoll