Remote CRM Strategy & Value Lead

Ingersoll Rand; Quincy (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Ingersoll Rand is seeking a CRM Business Initiative Lead to own and evolve CRM-enabled capabilities across Sales, Service, and Commercial Excellence. The role focuses on defining future-state processes, prioritizing initiatives, and ensuring scalable, data-driven CRM operations.

You will partner with stakeholders, collaborate with CRM IT and delivery teams, and drive adoption, performance measurement, and value realization.

Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, Analytics, or related field.
• 5+ years of experience in CRM, Commercial Excellence, Sales Operations, Product Management, Consulting, or similar roles.

Responsibilities

• Own and evolve CRM-enabled business capabilities across Sales, Service, and Commercial Excellence.
• Act as the primary business owner and subject matter expert.
• Define future-state capabilities aligned with business strategy and customer needs.
• Continuously assess performance, adoption, and data quality.
• Drive standardization, scalability, and continuous improvement.
• Ensure readiness for AI-enabled and automated workflows.
• Partner with CRM IT and delivery teams to ensure successful implementation.
• Participate in governance forums and business reviews.

Skills

CRM

Commercial Excellence

Sales Operations

Product Management

Consulting

Education

Bachelor's degree in Business, Engineering, Information Systems, Analytics, or related field

Job description

Ingersoll Rand is seeking a CRM Business Initiative Lead to own and evolve CRM-enabled capabilities across Sales, Service, and Commercial Excellence. The role focuses on defining future-state processes, prioritizing initiatives, and ensuring scalable, data-driven CRM operations.

You will partner with stakeholders, collaborate with CRM IT and delivery teams, and drive adoption, performance measurement, and value realization.