Lead PM: AI-Driven New Customer Experience (Remote)

Lawnstarter; Boston (MA); Remote; USD 170,000 - 210,000; Full time

Benefits offered by this job

Equity

Base salary

Healthcare

Remote US

PTO

Job summary

LawnStarter is redefining the consumer first service experience across LawnStarter, Lawn Love, and Home Gnome. You will own the end-to-end journey from first encounter to booking, shaping a bold AI-native signup experience and coordinating across design, engineering, operations, and marketing.

As Lead PM, you’ll work with the Consumer Experience lead, the Pro Experience PM, the Pricing PM, and the Conversational AI & Agents lead, reporting to the Sr. Director of Product.

Qualifications

• 6+ years of product management experience focused on consumer experience
• Experience shaping end-to-end consumer experiences
• Ability to prototype and test signup experiences with AI tools and agents

Responsibilities

• Own the first service experience from initial encounter through signup and first booking across three brands
• Define the vision for the reimagined first service experience and plan to get there
• Lead collaboration with design, engineering, operations, marketing and data to ship the experience
• Analyze funnel data to understand where customers drop off and drive improvements
• Oversee signup, pricing, scheduling, and payment experiences across LawnStarter, Lawn Love, and Home Gnome

Skills

Customer obsession

Consumer product management

Shippable product mindset

Cross-functional collaboration

Education

Bachelor’s degree in business, analytics, engineering, design, or related field

Job description

LawnStarter is redefining the consumer first service experience across LawnStarter, Lawn Love, and Home Gnome. You will own the end-to-end journey from first encounter to booking, shaping a bold AI-native signup experience and coordinating across design, engineering, operations, and marketing.

As Lead PM, you’ll work with the Consumer Experience lead, the Pro Experience PM, the Pricing PM, and the Conversational AI & Agents lead, reporting to the Sr. Director of Product.