Remote Knowledge Center Lead - Learning & Docs

Topdog Law, Llc; United States; Remote; USD 58,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

HSA

Paid time off

Parental leave

Disability coverage

Job summary

TopDog Law, P.A. is seeking a Learning Solutions Specialist to build and govern the organization's central Knowledge Center, ensuring staff have accurate, up-to-date resources.

You will standardize learning assets, partner with SMEs and instructional designers, and manage content intake, triage, and governance to improve onboarding, compliance, and knowledge sharing across the remote US team. This fully remote role offers visibility across departments and opportunities to shape documentation

Qualifications

• Bachelor’s degree in Communications, HR, Marketing, Education, Training & Development, Knowledge Management, or related field.
• 2+ years of experience in knowledge management, technical writing, learning documentation, internal communications, or process documentation.
• Experience creating job aids, SOPs, process maps, FAQs, or operational documentation.
• Exceptional written communication and editing skills.
• Strong organizational and information-architecture skills.
• Proven experience with Learning Management Systems and Knowledge Base platforms.
• Ability to translate complex policies into clear, actionable content.
• Strong attention to detail with a focus on accuracy and compliance.
• Ability to manage multiple requests, prioritize effectively, and meet deadlines.
• Collaborative and comfortable working across departments.
• Familiarity with change management and documentation governance.

Responsibilities

• Build, structure, and maintain the organization’s central Knowledge Center.
• Establish information architecture, taxonomy, and organization-wide standards.
• Own governance, version control, and audit readiness for all documents.
• Update process documents when policies or procedures change.
• Ensure the Knowledge Center serves as the authoritative, comprehensive source of truth.
• Translate policies, operational changes, and workflows into learning assets.
• Develop and maintain job aids, how-to guides, FAQs, process maps, and Pack Guides.
• Ensure resources meet clarity, accessibility, compliance, and branding standards.
• Communicate changes, updates, and new resources to impacted teams in a timely, consistent manner.
• Partner with Instructional Designers to provide clean, accurate, and organized source content.
• Serve as content intake point; triage requests and escalate as needed.
• Quickly resolve simple updates to reduce bottlenecks.
• Monitor patterns, identify gaps, and recommend documentation improvements.

Skills

Knowledge management

Technical writing

Learning documentation

Internal communications

Process documentation

LMS experience

Knowledge base platforms

Policy translation

Attention to detail

Cross-functional collaboration

Education

Bachelor’s degree in Communications or related field

Tools

Salesforce Knowledge

Confluence

Jira

Google Workspace

Smartsheet

Job description

TopDog Law, P.A. is seeking a Learning Solutions Specialist to build and govern the organization's central Knowledge Center, ensuring staff have accurate, up-to-date resources.

You will standardize learning assets, partner with SMEs and instructional designers, and manage content intake, triage, and governance to improve onboarding, compliance, and knowledge sharing across the remote US team. This fully remote role offers visibility across departments and opportunities to shape documentation