CMMS Operations Lead — SME & Team Coach

CBRE Group, Inc.; Raritan (NJ); On-site; USD 90,000 - 116,000; Full time

Job summary

CBRE Group, Inc. is seeking a CMMS Account Management Manager to oversee a mid-size team delivering client commitments within the Operations Management function. The role focuses on CMMS workflows, staff supervision, and coordinating resources for projects.

You will guide performance, conduct evaluations, manage client relationships, and ensure service levels meet contractual obligations. Knowledge of Maximo and MS Office is required, with a strong leadership and mentoring mindset.

Qualifications

• Bachelor's degree preferred with 3-5 years relevant experience
• Experience in staffing, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred
• Ability to guide the exchange of sensitive, complicated information, convey performance expectations and handle problems
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook)
• Extensive organizational skills with a strong inquisitive mindset
• Must have experience working with Maximo

Responsibilities

• Act as SME for all CMMS workflows, providing advanced technical guidance
• Provide formal supervision to employees; monitor training and development; conduct performance evaluations and coaching
• Coordinate and manage the team's daily activities; establish work schedules and cross-train staff
• Consult with leadership and client to define basic project requirements; investigate approaches and address risks
• Assist with coordinating resources to service projects and build operational plans
• Manage metrics and KPIs to ensure contractual and operational success and relationships with the client
• Monitor service levels and present findings to Senior Management
• Prioritize issues and tasks; act as liaison between end users and IT or software vendors; oversee system upgrades
• Mentor team members on CMMS best practices to increase adoption
• Lead CMMS integrations, upgrades, enhancements, roadmaps, and continuous improvement projects
• Manage client and project team expectations regarding scope and responsibilities
• Lead by example and model CBRE values; influence stakeholders to reach agreement
• Apply knowledge of own discipline and its integration with others
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues in existing systems and processes

Skills

Leadership

Staff supervision

Project management

MS Office

Maximo

Mentoring

Communication

Education

Bachelor's degree preferred

Tools

Maximo

MS Office

Job description

CBRE Group, Inc. is seeking a CMMS Account Management Manager to oversee a mid-size team delivering client commitments within the Operations Management function. The role focuses on CMMS workflows, staff supervision, and coordinating resources for projects.

You will guide performance, conduct evaluations, manage client relationships, and ensure service levels meet contractual obligations. Knowledge of Maximo and MS Office is required, with a strong leadership and mentoring mindset.