Global Knowledge Management Strategist (KCS)

Rockwell Automation; Milwaukee (WI); Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Savings fund

Job summary

Rockwell Automation is seeking a Global KCS & Knowledge Management Lead for its Customer Care organization. This strategic individual contributor role focuses on defining governance, operating models, adoption plans, metrics, and scalable content management across regions.

The candidate will partner with Digital Infrastructure, Salesforce Knowledge, Coveo, IT, Quality, and Enablement, and will drive global adoption while reporting to the Sr. Director, Global Customer Care.

Qualifications

• Bachelor's degree is mandatory.
• Advanced English proficiency required.
• Legal authorization to work in country of hire.
• 7+ years of experience in Knowledge Management or related disciplines.
• Experience implementing or scaling Knowledge Management programs and governance models.
• Experience leading projects in a global organization.

Responsibilities

• Lead global implementation of KCS methodology across Customer Care.
• Define the Knowledge Management operating model, governance, roles, and processes.
• Develop the roadmap for KCS adoption and knowledge development.
• Partner with leadership to align Knowledge Management with CX and digital goals.
• Be the SME for KCS and Knowledge Management practices across the organization.
• Establish content governance, validation, publication, and lifecycle processes.

Skills

Advanced English

Education

Bachelor's degree

Tools

Salesforce Knowledge

Coveo

Job description

Rockwell Automation is seeking a Global KCS & Knowledge Management Lead for its Customer Care organization. This strategic individual contributor role focuses on defining governance, operating models, adoption plans, metrics, and scalable content management across regions.

The candidate will partner with Digital Infrastructure, Salesforce Knowledge, Coveo, IT, Quality, and Enablement, and will drive global adoption while reporting to the Sr. Director, Global Customer Care.