Remote Lead, Enterprise Application Support

AnewHealth; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with match

Paid time off

Paid holidays

Short-term disability

Life insurance

Flexible spending

Job summary

AnewHealth, a national leader in pharmacy care management, is seeking a Lead of Application Support to manage helpdesk functions for enterprise applications in a remote role. You will escalate incidents, drive resolution times, mentor a team of application analysts, and partner with IT infrastructure and software vendors to ensure SLA compliance across patient-care software.

The role requires 5+ years in healthcare help desk, 2+ years supervisory, and a Bachelor's in CS or equivalent; experience

Qualifications

• Preferred: Bachelor's degree in computer science or equivalent.
• 5+ years in a healthcare-based help desk, call center, or equivalent environment.
• 2+ years in a supervisory role.

Responsibilities

• Coordinate daily operational support for Enterprise Applications.
• Act as the escalation point for critical patient-care application incidents.
• Lead incident mitigation to minimize downtime in high-stakes areas.
• Perform root cause analysis with technical teams for recurring issues.
• Mentor and guide a team of application analysts and support liaisons.
• Review data entry workflows to maintain patient data integrity.
• Develop and maintain supporting documentation and troubleshooting guides.

Skills

Healthcare software terminology

Windows OS

Office 365

JIRA

Confluence

Documentation

Communication

Team leadership

Education

Bachelors degree in CS or equivalent

Tools

JIRA

Confluence

Microsoft Office 365

Job description

AnewHealth, a national leader in pharmacy care management, is seeking a Lead of Application Support to manage helpdesk functions for enterprise applications in a remote role. You will escalate incidents, drive resolution times, mentor a team of application analysts, and partner with IT infrastructure and software vendors to ensure SLA compliance across patient-care software.

The role requires 5+ years in healthcare help desk, 2+ years supervisory, and a Bachelor's in CS or equivalent; experience