Remote Lead, Enterprise Applications Support

ExactCare Pharmacy; Cleveland (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Paid time off

Short-term disability

Life insurance

Voluntary benefits

Job summary

AnewHealth is seeking a Lead of Application Support to manage, escalate, and resolve issues across enterprise applications in a remote, healthcare-focused role. You will guide the support staff, drive incident response, and ensure data integrity while collaborating with IT teams and vendors.

The role emphasizes process improvements, documentation, and testing during upgrades. A strong background in healthcare software and supervising teams is required.

Qualifications

• Analytical abilities, organizational skills, problem-solving skills, and attention to detail.
• Demonstrated experience with healthcare software terminology.
• Proficiency with Windows 7/10.

Responsibilities

• Coordinate daily operational support for Enterprise Applications
• Act as the escalation point for critical patient-care application incidents and system outages.
• Facilitate swift incident mitigation to minimize downtime in high-stakes areas.
• Analyze workflows to identify, diagnose, and resolve systemic application software problems.
• Partner with technical teams to execute thorough root cause analysis for recurring issues.
• Review data entry workflows to maintain strict compliance and patient data integrity.
• Formulate standardized support documentation, build policies, and comprehensive user troubleshooting guides.
• Lead application verification testing during system upgrades, security patches, and scheduled maintenance windows.

Education

Bachelor's degree in computer science, information systems, or equivalent

Tools

JIRA

Confluence

Microsoft Office 365

Job description

AnewHealth is seeking a Lead of Application Support to manage, escalate, and resolve issues across enterprise applications in a remote, healthcare-focused role. You will guide the support staff, drive incident response, and ensure data integrity while collaborating with IT teams and vendors.

The role emphasizes process improvements, documentation, and testing during upgrades. A strong background in healthcare software and supervising teams is required.