Remote Clinical Applications Support Engineer

ExactCare; Kentucky; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote position

Full benefits package

401(k)

Paid time off

Job summary

AnewHealth is a leading pharmacy care management company offering remote clinical application support. This role focuses on daily maintenance, troubleshooting, and triage of clinical applications, coordinating with vendors, clients, and internal teams to minimize disruptions and improve system reliability.

Responsibilities include incident management, access control, documentation, and collaboration to bridge support and development objectives.

Qualifications

• 5+ years of experience in a healthcare-based help desk or support environment.
• Proficiency with healthcare software, terminologies, EMRs or EHRs.
• Strong analytical abilities, organizational skills, problem-solving skills, and attention to detail.
• Excellent written and verbal communication; strong interpersonal skills.

Responsibilities

• Provide desktop-like support for clinical and other applications; perform issue triage and analysis.
• Create and manage user accounts and access per procedures; coordinate with vendors and operations.
• Escalate to development or technical operations with clear communication on outages or status updates.
• Document issues, troubleshooting steps, and maintain knowledgebase; suggest improvements and upgrades.
• Maintain system standards, policies and procedures; participate in meetings to align support with development.

Skills

Analytical thinking

Communication skills

Customer service

Problem solving

Attention to detail

Team player

Education

Bachelor’s degree preferred

Tools

JIRA

Confluence

Status Page

LogMeIn

RDP

Microsoft Office 365

Job description

AnewHealth is a leading pharmacy care management company offering remote clinical application support. This role focuses on daily maintenance, troubleshooting, and triage of clinical applications, coordinating with vendors, clients, and internal teams to minimize disruptions and improve system reliability.

Responsibilities include incident management, access control, documentation, and collaboration to bridge support and development objectives.