Remote Lead Director, Digital Product - Membership

CVS Health

Wyoming

Hybrid

USD 144,000 - 288,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Lead Director- Digital Product to own the Membership, Engagement & Retention domain. You will guide domain product strategy, technical architecture, and software delivery across retention programs and CRM integrations with Epic and Salesforce.

You will lead a cross-functional team of SDEs, data engineers, and analysts, partnering with executive leaders to convert strategic mandates into actionable roadmaps, KPIs, and high-impact, reliable software releases.

Qualifications

Bachelor’s degree required; graduate degree preferred (RN, MD, DO, NP, PA encouraged).
10–15+ years of progressive leadership experience spanning healthcare operations and clinical technology product management.
Proven history of partnering with primary care delivery networks, retail clinics, or value-based care organizations to improve patient growth and engagement pathways.
Strong cross-functional leadership and execution of complex software programs.

Responsibilities

Direct Ownership of Core Retention Portfolios across operational programs.
Membership & Attribution engines and analytics.
Patient Retention & Service Recovery programming and analytics.
Value-Based & PRM program integrations and operational workflows.
Technical execution including software releases, data pipelines, and system integrations (Salesforce/CRM, Epic EHR).
Roadmap delivery and sprint planning across multi-disciplinary pods.