Remote Director, Digital Product: Membership & Retention

CVS Health

Alabama

Hybrid

USD 144,000 - 288,000

Full time

4 days ago

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Benefits offered by this job

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Equity awards

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Job summary

CVS Health is seeking a Lead Director for Digital Product focusing on Membership, Engagement & Retention. You will steer the domain's product strategy, architecture, and software delivery across retention, attribution, and value-based programs, managing a cross-functional team of SDEs, data engineers, Salesforce analysts, and system admins.

You will bridge executive leadership with hands-on teams, aligning with Membership, Retention, PEEP, and Service Recovery, while driving KPI-rich roadmaps

Qualifications

Bachelor's degree required; graduate degree preferred.
10-15+ years of progressive leadership experience in healthcare operations and health-tech.
Proven history partnering with primary care networks and value-based care programs.

Responsibilities

Direct ownership of retention portfolios across Membership, Attribution, PEEP, and PRM programs.
Oversee software releases, data pipelines, and system integrations (Salesforce, Epic EHR).
Drive agile delivery with KPI and roadmap alignment.

Skills

Healthcare leadership

Product management

CRM (Salesforce)

Epic EHR integration

Agile / sprint planning

Cross-functional leadership

Education

Bachelor's degree

Graduate degree preferred

RN/MD/NP/PA background preferred

Tools

Salesforce ecosystem

Epic EHR

Data pipelines

Job description

You will bridge executive leadership with hands-on teams, aligning with Membership, Retention, PEEP, and Service Recovery, while driving KPI-rich roadmaps

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