Remote Lead Director, Digital Product - Membership Retention

CVS Health; New Mexico; Hybrid; USD 144,000 - 288,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings options

Wellness programs

Paid time off

Job summary

CVS Health is seeking a Lead Director of Digital Product for Membership, Engagement & Retention. You will guide domain engineering and product strategy, coordinating software delivery across retention and patient engagement initiatives.

You will manage cross-functional teams including SDEs, data engineers, and analysts, bridging executive strategy with hands-on execution to optimize patient outcomes and value-based programs.

Qualifications

• Bachelor’s degree required; Graduate degree preferred (RN/MD/DO/NP/PA is a plus).
• 10–15+ years of progressive leadership experience spanning healthcare operations and health-tech product management.
• Proven track record partnering with care networks to improve patient growth and engagement workflows.

Responsibilities

• Lead domain product and engineering across retention, engagement, and membership programs.
• Oversee software releases, data pipelines, and system integrations (Salesforce, Epic, CRM).
• Drive agile delivery, roadmaps, and sprint planning with multi-disciplinary teams.
• Partner with executive leaders and operations to digitize worklists and automate interventions.
• Establish KPI frameworks and product health metrics to reduce churn and improve outcomes.

Skills

Healthcare leadership

Salesforce CRM

Epic EHR

Data pipelines

Agile delivery

Cross-functional

Stakeholder management

Education

Bachelor’s degree

Graduate degree

Tools

Salesforce

Epic EHR

APIs

Data warehousing

Job description

CVS Health is seeking a Lead Director of Digital Product for Membership, Engagement & Retention. You will guide domain engineering and product strategy, coordinating software delivery across retention and patient engagement initiatives.

You will manage cross-functional teams including SDEs, data engineers, and analysts, bridging executive strategy with hands-on execution to optimize patient outcomes and value-based programs.