Remote Lead Director, Digital Product (Membership&Retention)

CVS Health; Connecticut; Hybrid; USD 144,000 - 288,000; Full time

Benefits offered by this job

Bonus program

Equity awards

Comprehensive benefits

Job summary

CVS Health is seeking a Lead Director- Digital Product to own the retention domain, align product strategy with business goals, and drive performance across Membership, Engagement, and Retention. You will lead a cross-functional team including SDEs, data engineers, and Salesforce professionals to accelerate digital health initiatives.

The role emphasizes strategic architecture, scalable delivery, and close collaboration with executive leaders to reduce churn and improve patient outcomes in a

Qualifications

• Leadership in healthcare software or health-tech.
• Experience with patient membership and retention programs.
• Partner with executive leaders and engineering teams.

Responsibilities

• Oversee core retention portfolios and analytics.
• Lead agile delivery across multi-disciplinary pods.
• Drive data-driven, KPI-focused product roadmaps.

Skills

Healthcare software

Digital product management

CRM systems (Salesforce)

Epic EHR integration

Data pipelines

Agile delivery

Cross-functional leadership

Education

Bachelor's degree

Graduate degree preferred

Clinical background preferred

Tools

Salesforce ecosystem

Epic EHR

HL7/FHIR

Job description

CVS Health is seeking a Lead Director- Digital Product to own the retention domain, align product strategy with business goals, and drive performance across Membership, Engagement, and Retention. You will lead a cross-functional team including SDEs, data engineers, and Salesforce professionals to accelerate digital health initiatives.

The role emphasizes strategic architecture, scalable delivery, and close collaboration with executive leaders to reduce churn and improve patient outcomes in a