Director, Digital Product — Membership & Retention (Remote)

CVS Health; Missouri; Hybrid; USD 144,000 - 288,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus opportunities

Job summary

CVS Health is seeking a Lead Director of Digital Product for Membership, Engagement & Retention. You will lead domain engineering, product strategy, and software delivery across retention programs, working with Salesforce, Epic EHR, and proprietary analytics platforms.

You will bridge executive leadership and hands-on teams, shaping the roadmap, managing agile delivery, and driving outcomes in patient retention, attribution, and value-based programs.

Qualifications

• Bachelor's degree required; graduate degree preferred.
• 10–15+ years of progressive leadership in healthcare operations or health-tech product management.
• Experience leading multi-disciplinary technology pods delivering complex software solutions.

Responsibilities

• Direct ownership of retention portfolios across membership, engagement and retention programs.
• Oversee software releases, data pipelines, and system integrations (Salesforce, Epic, 3rd-party tools).
• Drive agile delivery, sprint planning, and roadmap commitments across multi-disciplinary pods.
• Partner with executive leadership and domain teams to digitize worklists and automate interventions.
• Champion KPI-driven product discipline and improve patient churn and service recovery metrics.

Skills

Strategic leadership

Healthcare software

Digital product management

CRM & Salesforce

Epic EHR integration

Data pipelines

Education

Bachelor's degree

Graduate degree preferred

Tools

Salesforce ecosystem

Epic EHR

API integration

Job description

CVS Health is seeking a Lead Director of Digital Product for Membership, Engagement & Retention. You will lead domain engineering, product strategy, and software delivery across retention programs, working with Salesforce, Epic EHR, and proprietary analytics platforms.

You will bridge executive leadership and hands-on teams, shaping the roadmap, managing agile delivery, and driving outcomes in patient retention, attribution, and value-based programs.