Remote Lead Director - Membership & Retention Product

CVS Health; Utah; Hybrid; USD 144,000 - 288,000; Full time

Job summary

CVS Health is seeking a Lead Director of Digital Product for Membership, Engagement & Retention. You will lead domain engineering, product strategy, and software delivery across retention programs and member management.

In this high-impact role, you’ll lead a cross-functional team and partner with executives to translate strategy into scalable tech solutions that boost patient retention and service recovery.

Qualifications

• Minimum 10-15+ years of progressive leadership experience in healthcare software or health-tech.
• Experience leading domain product teams and multi-disciplinary pods.
• Strong knowledge of patient membership management, engagement/retention programs, and CRM operations.

Responsibilities

• Direct ownership of retention portfolios and cross-functional delivery across software, data, and analytics.
• Lead domain product and engineering leadership with agile planning and sprint execution.
• Partner with executive leadership and functional leads to digitize workflows and automate interventions.
• Ensure seamless data flow between Epic, Salesforce, and back-office retention tools.

Skills

Leadership

Domain expertise

Agile delivery

Cross-functional collaboration

Executive communication

Education

Bachelor’s degree required

Graduate degree preferred (RN/MD/NP/PA)

Tools

Salesforce

Epic EHR

CRM integrations

Data pipelines

Job description

CVS Health is seeking a Lead Director of Digital Product for Membership, Engagement & Retention. You will lead domain engineering, product strategy, and software delivery across retention programs and member management.

In this high-impact role, you’ll lead a cross-functional team and partner with executives to translate strategy into scalable tech solutions that boost patient retention and service recovery.