Remote Director, Digital Product - Membership & Retention
CVS Health
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Benefits offered by this job
Job summary
CVS Health is seeking a Lead Director of Digital Product for Membership, Engagement & Retention. You will guide domain engineering, build scalable retention systems, and align tech with executive strategy across MM, PEEP, PRM, and value-based care programs.
You will lead cross-functional teams, translate executive mandates into concrete product backlogs, and ensure reliable, compliant, high-quality software delivery across Salesforce, Epic, and proprietary analytics platforms.
Qualifications
- 10–15+ years in healthcare tech leadership or health-tech product management.
- Expertise in patient membership management, engagement, and attribution.
- Strong experience with Salesforce, Epic, and CRM integrations.
Responsibilities
- Lead domain product and engineering for Membership, Engagement & Retention.
- Drive agile delivery, roadmap, and sprint planning across multi-disciplinary teams.
- Partner with executive leadership and business leads to digitize workflows.
- Oversee software releases, data pipelines, and system integrations.
- Establish KPI frameworks and outcomes to reduce churn and improve retention.
Skills
Education
Tools
Job description
CVS Health is seeking a Lead Director of Digital Product for Membership, Engagement & Retention. You will guide domain engineering, build scalable retention systems, and align tech with executive strategy across MM, PEEP, PRM, and value-based care programs.
You will lead cross-functional teams, translate executive mandates into concrete product backlogs, and ensure reliable, compliant, high-quality software delivery across Salesforce, Epic, and proprietary analytics platforms.
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