Remote Lead Care Manager - Community Health Navigator

Vynca Inc.; Charlotte (NC); Remote; USD 70,000 - 100,000; Full time

Job summary

Vynca Inc. is seeking a Lead Care Manager to coordinate care for clients across diverse settings, partnering with healthcare providers, social services, and family caregivers to ensure seamless, person-centered care.

You will manage client cases, develop care plans, and help members access benefits in a timely, cost-effective manner, reporting to ECM leadership. We value 2+ years as a care manager or similar role, the ability to work Pacific Time hours with flexibility for evenings or weekends,

Qualifications

• 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations.
• Willing to work Monday-Friday 8:30am-5:00pm Pacific Time with flexibility for potential evenings and weekends.
• Working knowledge of government and community resources related to social determinants of health.
• Clean driving record, valid driver's license, and reliable transportation.
• Excellent oral and written communication skills.
• Positive interpersonal skills required.
• Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet.
• Bilingual (English/Spanish).

Responsibilities

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community–based services and supports.
• Oversees the development of the client care plans and goal setting.
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
• Connect clients to other social services and supports that are needed.
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.).
• Utilize evidence–based practices, such as Motivational Interviewing, Harm Reduction, and Trauma–Informed Care principles.
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system.
• Evaluate client’s progress and update SMART goals.
• Provide mental health promotion.
• Arrange transportation (e.g., ACCESS).
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans.
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems.
• Complete monthly reporting to ensure program compliance.
• Attend training as assigned.

Tools

Google Workspace

MS Office

Job description

Vynca Inc. is seeking a Lead Care Manager to coordinate care for clients across diverse settings, partnering with healthcare providers, social services, and family caregivers to ensure seamless, person-centered care.

You will manage client cases, develop care plans, and help members access benefits in a timely, cost-effective manner, reporting to ECM leadership. We value 2+ years as a care manager or similar role, the ability to work Pacific Time hours with flexibility for evenings or weekends,