Remote LATAM Customer Success Engineer (Spanish/Portuguese)

GitLab; United States; Hybrid; MXN 1,468,000 - 2,019,000; Full time

Job summary

GitLab is seeking a Customer Success Engineer for LATAM (Spanish, Portuguese) to help customers realize measurable value after the sale by delivering technical product expertise and best practice guidance.

In a pooled model, you will collaborate with CSMs, Account Executives, and Renewals Managers to enable successful implementations across GitLab’s key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning.

Qualifications

• Fluency in English and Spanish; Portuguese a strong plus.
• Located in the United States, Mexico, or Brazil.
• Experience supporting GitLab use cases (SCM, CI/CD, DevSecOps, Agile Planning) with practical guidance.
• Proficiency with DevSecOps tools or adjacent tooling, translating capabilities into outcomes.
• Technical background in software development or systems engineering; able to discuss architecture and workflows.
• Clear written and verbal communication in Zoom, workshops, and presentations.
• Experience as a trusted technical advisor in a post-sales environment.
• Strong time management and ability to manage multiple engagements in a pooled model.
• Continuous learning mindset with training/certification/documentation to maintain specialty competency.

Responsibilities

• Engage with customers through Zoom calls and email as a technical consultant post-sales, providing product guidance.
• Partner with Customer Success Managers to guide use case implementations (SCM, CI/CD, DevSecOps, Agile Planning).
• Deliver enablement through webinars, labs, office hours, and on-demand engagements in a pooled model.
• Provide technical and architectural guidance to connect decisions to desired outcomes.
• Collaborate with Account Executives and Renewals Managers to share domain expertise supporting business objectives.
• Develop and deliver workshops, demos, and reusable enablement content with cross-functional partners.
• Build specialty competency in technologies aligned with GitLab's market focus via training and certification.
• Contribute to customer-facing learning resources such as GitLab docs and YouTube content.

Skills

Fluency in English

Fluency in Spanish

Portuguese

Job description

GitLab is seeking a Customer Success Engineer for LATAM (Spanish, Portuguese) to help customers realize measurable value after the sale by delivering technical product expertise and best practice guidance.

In a pooled model, you will collaborate with CSMs, Account Executives, and Renewals Managers to enable successful implementations across GitLab’s key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning.