LatAm Technical Success Engineer — Remote

Greenhouse Software, Inc.; United States; Hybrid; USD 100,000 - 200,000; Full time

Job summary

JetBrains is seeking Customer Success Engineers in the United States to build strong technical relationships with customers and grow our business with a focus on LATAM. You will collaborate with Account Executives, help customers adopt JetBrains products, and manage technical relationships across a portfolio of accounts.

The role requires hands-on experience in software development, QA, IT, DevOps, ML, or related IT fields, plus strong English and Portuguese or Spanish communication.

Qualifications

• Proven experience in technical consulting or other customer-facing technical roles.
• Strong verbal and written communication in English and either Portuguese or Spanish.
• Hands-on knowledge of AI/LLMs in the field of software development.

Responsibilities

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products to achieve desired business outcomes.
• Manage the technical relationships for a portfolio of accounts, and partner with other account team members to define strategies.
• Be the customers’ advocate within JetBrains, representing them to Support and Product Engineering teams.
• Recommend product enhancements based on customer feedback.
• Help product teams present and evaluate new product ideas to the customers in your portfolio.
• Act as a trusted technical advisor to customers and stay up to date on technology trends.
• Collaborate with Sales to facilitate account expansions by developing account plans.

Skills

Technical consulting

Customer success

English communication

AI/LLMs knowledge

Presentation skills

Job description

JetBrains is seeking Customer Success Engineers in the United States to build strong technical relationships with customers and grow our business with a focus on LATAM. You will collaborate with Account Executives, help customers adopt JetBrains products, and manage technical relationships across a portfolio of accounts.

The role requires hands-on experience in software development, QA, IT, DevOps, ML, or related IT fields, plus strong English and Portuguese or Spanish communication.