Remote Lab Services Customer Support Specialist

Sentara Hospitals; United States; Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Educational assistance

Student loan repayment

Life and disability insurance

Parental and family care leave

Tuition assistance

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative to support Lab Services with a focus on client retention. The role requires residing in Virginia or North Carolina, with on-site training as needed and potential travel to bases for connectivity issues.

Responsibilities include handling mail, result retrieval, and inquiries while delivering high-quality remote patient lab report communications and problem resolution. Benefits accompany base pay plus incentives.

Qualifications

• Two years of customer service experience required.
• Data entry experience required.
• Prior scheduling experience required.
• Experience in a high-volume call center preferred.

Responsibilities

• Responsible for all areas of customer services as it pertains to retention of Lab Services Clients.
• Handles mail management, result retrieval, internal and external customer inquiry and problem resolution; manages remote communications for patient lab reports.

Skills

Customer service experience

Data entry

Scheduling

High-volume call center

Education

High school diploma

Job description

Sentara Health is seeking a full-time remote Customer Service Representative to support Lab Services with a focus on client retention. The role requires residing in Virginia or North Carolina, with on-site training as needed and potential travel to bases for connectivity issues.

Responsibilities include handling mail, result retrieval, and inquiries while delivering high-quality remote patient lab report communications and problem resolution. Benefits accompany base pay plus incentives.