Customer Service Representative - Lab Services

101 Sentara Hospitals; Norfolk (VA); Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with employer match

Paid Time Off

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative. This role requires residency in Virginia or North Carolina and a daytime shift with standard hours 8:00 AM to 5:30 PM.

The position focuses on retention of Lab Services clients and remote patient report communications. Base pay is $20.65 – $30.78 per hour, with potential incentives and a comprehensive benefits package including medical/dental/vision, 401(k) with match, PTO, and more.

Qualifications

• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle customer service tasks related to retention of Lab Services Clients.
• Perform mail management, result retrieval, and respond to inquiries with problem resolution.
• Manage remote communications for patient lab reports; interact with hospitals, physician offices and labs.

Skills

Customer service

Data entry

Scheduling

High-volume call center

Education

High school diploma or equivalent

Job description

City/State Norfolk, VA

Work Shift First (Days)

Overview: Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status: Full-time, Day Shift

Position Location: This is a remote position however, candidates must reside in Virginia and North Carolina. You must be able to travel on-site if you have connectivity issues and trainings at needed bases.

Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM

Responsible for all areas of customer services as it pertains to retention of Lab Services Clients. This includes functions associated with mail management, result retrieval, internal and external customer inquiry and problem resolution. Serves as primary support and management of remote communications for patient lab reports frequent interaction with hospitals, physician offices, clients, lab marketing staff, lab technical and processing staff.

Education: High school diploma or equivalent

Required Experience: Two years of customer service experience required; Previous data entry experience required; Prior scheduling experience required; Experience in a high-volume call center preferred.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day", this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara "Employer of Choice" for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!