Customer Service Representative - Lab Services

Sentara Health; Norfolk (VA); Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid time off

Paid Parental Leave

Educational assistance

Student debt pay down

Life Insurance

Pet Insurance

Employee assistance programs

Annual bonus potential

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative based in Virginia or North Carolina to support Lab Services clients. The role requires on-site travel if connectivity issues arise, with shifts 8:00 AM to 5:30 PM and a Day Shift.

The position emphasizes retention-focused customer service, mailmgmt, result retrieval, and timely responses to inquiries, serving as the primary contact for remote patient lab reports across hospitals and clinics.

Qualifications

• High school diploma or equivalent is required.
• Two years of customer service experience are required.
• Prior scheduling experience is required.
• Experience in a high-volume call center is preferred.

Responsibilities

• Responsible for all areas of customer services as it pertains to retention of Lab Services Clients.
• Includes mail management, result retrieval, and handling internal/external inquiries and problem resolution.
• Serves as primary support and manages remote communications for patient lab reports.
• Frequent interaction with hospitals, physician offices, clients, lab marketing staff, and lab processing staff.

Skills

Customer service

Data entry

Scheduling

High-volume call center

Education

High school diploma

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status

Full-time, Day Shift

Position Location

This is a remote position however, candidates must reside in Virginia and North Carolina. You must be able to travel on-site if you have connectivity issues and trainings at needed bases.

Standard Working Hours

Must be able to work between the hours of 8:00AM to 5:30PM

Responsible for all areas of customer services as it pertains to retention of Lab Services Clients. This includes functions associated with mail management, result retrieval, internal and external customer inquiry and problem resolution. Serves as primary support and management of remote communications for patient lab reports frequent interaction with hospitals, physician offices, clients, lab marketing staff, lab technical and processing staff.

Education

• High school diploma or equivalent Required

Experience

• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Experience in a high-volume call center preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.