Remote Lab Billing Customer Service Specialist

Sentara Health Plans; Norfolk (VA); Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

Paid Parental leave

401(k) with employer match

Tuition Assistance

Job summary

Sentara Health Plans is seeking a Customer Service Representative for Laboratory Billing, operating in a remote mode with a Norfolk, VA location reference. The role supports the billing and client services team, addressing inquiries on eligibility, benefits, and claims in a fast-paced environment.

Primary responsibilities include updating billing details, setting up payment plans, and resolving patient billing questions, while leveraging medical terminology knowledge and data entry skills to

Qualifications

• High School education required.
• Medical Terminology preferred.
• Experience in customer service and data entry is a plus.

Responsibilities

• Handle inbound calls to resolve issues related to member eligibility, plan benefits, and claim payments.
• Update billing information and establish payment plans as needed.
• Resolve payment inquiries and assist with patient scheduling and billing questions.

Skills

Customer Service

Data Entry

Medical Terminology

Education

High School diploma

Tools

Epic Beaker

Job description

Sentara Health Plans is seeking a Customer Service Representative for Laboratory Billing, operating in a remote mode with a Norfolk, VA location reference. The role supports the billing and client services team, addressing inquiries on eligibility, benefits, and claims in a fast-paced environment.

Primary responsibilities include updating billing details, setting up payment plans, and resolving patient billing questions, while leveraging medical terminology knowledge and data entry skills to