Remote Lab Diagnostics Account Executive – AZ/NM

Abbott; Phoenix (AZ); Remote; USD 78,000 - 156,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Retirement savings plan with high em­­

Tuition reimbursement

FreeU education benefit

Great place to work recognition

Job summary

Abbott in the United States is seeking a Senior Sales Ambassador to represent the Core Laboratory Diagnostics brand to existing customers, driving revenue and growth. The role focuses on strengthening relationships, renewal, and value expansion across accounts.

The position is a US remote field-based role, ideally based in the Greater Phoenix, AZ metro, with territory coverage in Arizona and New Mexico and field travel up to 75-80%.

Qualifications

• Bachelor’s degree OR Associate’s degree with 2+ years of relevant experience.
• 5+ years of relevant instrumentation experience in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products.
• Experience providing technical product application and/or hardware support.
• Experience interfacing with customers.
• Strong people engagement and communication skills.
• Troubleshooting/problem-solving skills.
• Computer skills (MS Office).
• Ability to travel up to 80% in assigned territory and other domestic locations.
• Valid Driver’s License.

Responsibilities

• Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
• Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
• Perform assay integrations and support technical needs of the laboratory.
• Improve and maintain customer satisfaction to drive better retention rates and increase Abbott’s ability to value expand.
• Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
• Coordinate order, delivery, and billing processes.
• Assess customer operations and identify opportunities for operational/service improvement.
• Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
• Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
• Elevate customer challenges immediately in partnership with the service organization.
• Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
• Adhere to Abbott guidelines, policies, and procedures.

Skills

Customer engagement

Communication skills

Troubleshooting

MS Office

Travel up to 80%

Driver's license

Education

Bachelor’s or Associate degree

Job description

Abbott in the United States is seeking a Senior Sales Ambassador to represent the Core Laboratory Diagnostics brand to existing customers, driving revenue and growth. The role focuses on strengthening relationships, renewal, and value expansion across accounts.

The position is a US remote field-based role, ideally based in the Greater Phoenix, AZ metro, with territory coverage in Arizona and New Mexico and field travel up to 75-80%.