Senior Diagnostics Sales Ambassador, Western Michigan (Remote)

Abbott; United States; Remote; USD 78,000 - 156,000; Full time

Benefits offered by this job

HIP PPO medical plan

Excellent retirement contribution

Tuition reimbursement

FreeU education benefit

Recognized as a great place to work

Job summary

Abbott is seeking a Senior Sales Ambassador to cover Western Michigan and the UP. You will represent Abbott Core Lab to existing customers, focusing on developing solutions that drive revenue and growth.

As the primary account contact, you’ll improve profitability, retention, and contract renewal while coordinating orders, installation, and service needs. The role requires 5+ years in lab-related environments, strong communication, problem-solving, and up to 80% travel.

Qualifications

• Bachelor’s degree, or Associate’s degree with 2+ years of relevant experience.
• Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products.
• Experience providing technical product application and/or hardware support.
• Experience interfacing with customers.
• Strong people engagement and communication skills.
• Troubleshooting/problem-solving skills.
• Computer skills (MS Office).
• Ability to travel up to 80% in assigned territory and other domestic business locations.
• Valid Driver’s License.

Responsibilities

• Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
• Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
• Perform assay integrations and support technical needs of the laboratory.
• Improve and maintain customer satisfaction to drive better retention rates and increase Abbott’s ability to value expand.
• Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
• Coordinate order, delivery, and billing processes.
• Assess customer operations and identify opportunities for operational/service improvement.
• Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
• Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
• Elevate customer challenges immediately in partnership with the service organization.
• Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
• Adhere to Abbott guidelines, policies, and procedures.

Skills

Customer interfacing

Troubleshooting

MS Office

Travel up to 80%

Driver’s license

Education

Bachelor’s or Associate’s with 2+ years

Bachelor’s degree in Business/Biomedical/Engineering/Medical Tech

Tools

MS Office

Job description

Abbott is seeking a Senior Sales Ambassador to cover Western Michigan and the UP. You will represent Abbott Core Lab to existing customers, focusing on developing solutions that drive revenue and growth.

As the primary account contact, you’ll improve profitability, retention, and contract renewal while coordinating orders, installation, and service needs. The role requires 5+ years in lab-related environments, strong communication, problem-solving, and up to 80% travel.