Remote L2 Printer & Device Technician

CompuCom; Augusta (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

Compucom Systems, Inc. is seeking an L2 Technician to provide remote technical support across a designated geographic area. You will diagnose, install, and repair printers, plotters, kiosks, POS systems, and related hardware/software, coordinating with Level III when needed.

You will assist on-site technicians, document service records, and deliver clear technical guidance by phone and remote sessions. The role requires strong printer and hardware knowledge, good communication, and the ability

Qualifications

• Strong knowledge of printers, computer hardware, and software.
• Electromechanical experience a plus.
• Experience repairing laser and wide format printers

Responsibilities

• Assisting on site technicians
• Diagnose and resolve issues with printers, plotters, kiosks, and POS systems.
• Install, configure, and maintain hardware and software.
• Perform routine maintenance to optimize equipment performance.
• Deliver clear technical assistance to technicians onsite and over the phone.
• Maintain accurate service records and uphold quality standards.

Skills

Printer knowledge

Hardware troubleshooting

Customer service

Remote support

Tools

Printer management software

Remote support tools

POS systems

Job description

Compucom Systems, Inc. is seeking an L2 Technician to provide remote technical support across a designated geographic area. You will diagnose, install, and repair printers, plotters, kiosks, POS systems, and related hardware/software, coordinating with Level III when needed.

You will assist on-site technicians, document service records, and deliver clear technical guidance by phone and remote sessions. The role requires strong printer and hardware knowledge, good communication, and the ability