Field Technician: Onsite & Remote IT Support Pro

Compucom Staffing; City of Albany (NY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

CompucomStaffing in Albany, NY is seeking a Field Technician to join their team. You will provide onsite and remote end-user support, install, maintain, troubleshoot, and repair laser printers, wide-format printers/plotters, POS systems, kiosks, and related hardware.

Candidates must have reliable transportation and a valid driver’s license; travel between customer locations is required. You will document service activities, communicate clearly with customers, and contribute to fast, professional

Qualifications

• Experience troubleshooting and repairing laser printers and wide-format printers/plotters.
• Experience supporting POS systems, computer hardware, and related technologies preferred
• Working knowledge of computer hardware, software applications, and basic networking concepts
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent customer service and communication skills with the ability to remain calm under pressure
• Ability to work independently with minimal supervision and as part of a team
• Ability to lift and transport equipment weighing up to 50 pounds
• Willingness to travel between customer locations

Responsibilities

• Install, configure, maintain, and upgrade supported equipment and applications
• Perform preventive maintenance and routine inspections to maximize system performance and uptime
• Provide professional technical support onsite, clearly communicating issues and resolutions to customers
• Document service activities, system configurations, repairs, and upgrades while maintaining compliance with company standards
• Install and support restaurant technology solutions, applying knowledge of front-of-house, kitchen, and back-office operations
• Order and replace parts as needed to resolve equipment failures
• Perform light contractor work, including drilling, mounting hardware, cabling, and equipment installation
• Train employees on the proper use of supported systems and equipment
• Recommend appropriate products, services, and technology solutions based on customer needs
• Manage multiple service calls independently while adhering to established procedures and service expectations
• Participate in evening support and on-call rotations as required

Skills

Printer troubleshooting

Printer repair

Customer service

Communication

Teamwork

Independent work

Physical stamina

Willing to travel

Job description

CompucomStaffing in Albany, NY is seeking a Field Technician to join their team. You will provide onsite and remote end-user support, install, maintain, troubleshoot, and repair laser printers, wide-format printers/plotters, POS systems, kiosks, and related hardware.

Candidates must have reliable transportation and a valid driver’s license; travel between customer locations is required. You will document service activities, communicate clearly with customers, and contribute to fast, professional