Remote L1 Technical Support Specialist (SaaS/Cloud)

Centric Software; Campbell (CA); Remote; USD 55,000 - 75,000; Full time

Job summary

Centric Software seeks a Technical Support Specialist (Level 1) to coordinate cloud upgrades, patches and ongoing system maintenance with Support and Cloud Operations across time zones. You will proactively inform customers about maintenance windows, security updates, and product enhancements.

Strong communicators who are organized, curious, and comfortable working remotely from the U.S. or Canada will thrive, with a basic understanding of SaaS or cloud platforms valued highly.

Qualifications

• Has strong communication skills, both written and verbal.
• Is organized, detail-oriented, and able to manage multiple priorities.
• Is curious, adaptable, and eager to grow in a technical environment.
• Has a basic understanding of or interest in SaaS, enterprise software, or cloud platforms.
• Is comfortable working independently in a remote setting.
• Is located in the U.S. or Canada.

Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teams.
• Communicate proactively with customers about maintenance windows, security updates, and product enhancements.
• Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA).
• Serve as a liaison between departments to ensure smooth, on-time project execution.
• Assist in internal process improvements and documentation.
• Participate in structured training programs to gain technical knowledge and product expertise.
• Support project managers in customer-related activities and planning

Skills

Strong communication

Organized and detail-oriented

Curious and adaptable

Independent in remote setting

Tools

JIRA

Job description

Centric Software seeks a Technical Support Specialist (Level 1) to coordinate cloud upgrades, patches and ongoing system maintenance with Support and Cloud Operations across time zones. You will proactively inform customers about maintenance windows, security updates, and product enhancements.

Strong communicators who are organized, curious, and comfortable working remotely from the U.S. or Canada will thrive, with a basic understanding of SaaS or cloud platforms valued highly.