Remote SaaS Support Specialist - Retail Planning & Pricing

Centric Software, Inc.; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Centric Software, Inc. is seeking a Customer Support Specialist for its AI-enabled Retail Planning and Pricing SaaS platform.

This remote position spans North America, with responsibilities to troubleshoot issues, guide customers through solutions, and collaborate with technical teams to resolve complex cases. You will be the customer advocate, maintaining high satisfaction by delivering accurate guidance, expanding product knowledge, and contributing to knowledge base updates while meeting

Qualifications

• 3-5+ years of experience in customer support, service desk or help desk roles, preferably in SaaS.
• A degree in computer science, business, IT or a related field, or equivalent experience.
• Strong technical aptitude and ability to learn software quickly.

Responsibilities

• Respond to customer inquiries by email, chat and phone in a timely and professional manner.
• Provide accurate, step-by-step guidance and keep customers informed.
• Troubleshoot software issues and escalate as appropriate to ensure timely resolution.
• Educate customers on product features, workflows and best practices.

Skills

Customer support

SaaS experience

SQL skills

English communication

Remote collaboration

Education

Bachelor’s degree in Computer Science / IT / Business

Tools

Zendesk

Jira

Salesforce

Job description

Centric Software, Inc. is seeking a Customer Support Specialist for its AI-enabled Retail Planning and Pricing SaaS platform.

This remote position spans North America, with responsibilities to troubleshoot issues, guide customers through solutions, and collaborate with technical teams to resolve complex cases. You will be the customer advocate, maintaining high satisfaction by delivering accurate guidance, expanding product knowledge, and contributing to knowledge base updates while meeting