Remote SaaS Support Specialist | AI Retail Platform

Centric Software; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Centric Software is seeking a Customer Support Specialist to serve as the primary contact for users of its AI-powered Retail Planning and Pricing SaaS platform. You will troubleshoot issues, guide customers to solutions, and collaborate with Professional Services, Customer Success, Product Support or DevOps to resolve complex problems.

You will bring 3–5+ years in SaaS support, strong SQL, cloud concepts, and excellent English communication.

Qualifications

• 3–5+ years in SaaS or tech customer support.
• Strong SQL skills and problem-solving ability.
• Excellent written and verbal English communication.

Responsibilities

• Respond to customer inquiries via email, chat and phone.
• Provide step-by-step guidance and resolve issues.
• Troubleshoot software problems and escalate when needed.
• Educate customers on features and best practices.
• Maintain knowledge bases and help center docs.
• Share feedback with Product and CS teams.

Skills

SaaS support

SQL

English comms

Cloud data integration

Education

Bachelor's in CS/IT or related

Tools

Zendesk

Jira

Salesforce

Job description

Centric Software is seeking a Customer Support Specialist to serve as the primary contact for users of its AI-powered Retail Planning and Pricing SaaS platform. You will troubleshoot issues, guide customers to solutions, and collaborate with Professional Services, Customer Success, Product Support or DevOps to resolve complex problems.

You will bring 3–5+ years in SaaS support, strong SQL, cloud concepts, and excellent English communication.