Technical Support Specialist I - SaaS & Cloud Growth

Centric Software; United States; Remote; USD 52,000 - 80,000; Full time

Job summary

Centric Software is seeking a Technical Support Specialist (Level 1) to coordinate cloud upgrades, patch rollouts, and system maintenance in collaboration with Support and Cloud Operations teams.

You will communicate updates to customers, track timelines, and serve as a liaison across departments. This role offers exposure to Centric PLM, cloud infrastructure, and SaaS operations in a remote setting with opportunities for growth into Customer Success and Professional Services.

Qualifications

• Strong written and verbal communication skills.
• Highly organized with attention to detail and ability to juggle multiple priorities.
• Curious mindset and willingness to grow within a technical environment.
• Basic understanding of SaaS, enterprise software, or cloud platforms.

Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance with Support and Cloud Operations teams.
• Communicate proactively with customers about maintenance windows, security updates, and product enhancements.
• Track and manage project timelines and deliverables using internal tools like JIRA.
• Serve as a liaison between departments to ensure on-time project execution.
• Assist in internal process improvements and documentation.
• Participate in structured training programs to gain technical knowledge and product expertise.
• Support project managers in customer-related activities and planning.

Skills

Excellent communication

Organized and detail-oriented

Curious and adaptable

SaaS/cloud platforms understanding

Remote work self-motivation

Tools

JIRA

Job description

Centric Software is seeking a Technical Support Specialist (Level 1) to coordinate cloud upgrades, patch rollouts, and system maintenance in collaboration with Support and Cloud Operations teams.

You will communicate updates to customers, track timelines, and serve as a liaison across departments. This role offers exposure to Centric PLM, cloud infrastructure, and SaaS operations in a remote setting with opportunities for growth into Customer Success and Professional Services.