Technical Support Specialist Level 1

Centric Software; Campbell (CA); Remote; USD 55,000 - 75,000; Full time

Job summary

Centric Software seeks a Technical Support Specialist (Level 1) to coordinate cloud upgrades, patches and ongoing system maintenance with Support and Cloud Operations across time zones. You will proactively inform customers about maintenance windows, security updates, and product enhancements.

Strong communicators who are organized, curious, and comfortable working remotely from the U.S. or Canada will thrive, with a basic understanding of SaaS or cloud platforms valued highly.

Qualifications

• Has strong communication skills, both written and verbal.
• Is organized, detail-oriented, and able to manage multiple priorities.
• Is curious, adaptable, and eager to grow in a technical environment.
• Has a basic understanding of or interest in SaaS, enterprise software, or cloud platforms.
• Is comfortable working independently in a remote setting.
• Is located in the U.S. or Canada.

Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teams.
• Communicate proactively with customers about maintenance windows, security updates, and product enhancements.
• Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA).
• Serve as a liaison between departments to ensure smooth, on-time project execution.
• Assist in internal process improvements and documentation.
• Participate in structured training programs to gain technical knowledge and product expertise.
• Support project managers in customer-related activities and planning

Skills

Strong communication

Organized and detail-oriented

Curious and adaptable

Independent in remote setting

Tools

JIRA

Job description

About Centric Software:Centric Software is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.Job ResponsibilitiesCoordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teamsCommunicate proactively with customers about maintenance windows, security updates, and product enhancementsTrack and manage technical project timelines and deliverables using internal tools (e.g., JIRA)Serve as a liaison between departments to ensure smooth, on-time project executionAssist in internal process improvements and documentationParticipate in structured training programs to gain technical knowledge and product expertiseSupport project managers in customer-related activities and planningWhat You’ll GainDeep understanding of Centric PLM — the #1 global PLM softwareExposure to cloud infrastructure , SaaS operations, and enterprise client communicationsHands-on experience in technical coordination and project supportCollaboration with cross-functional teams across time zonesA clear growth path into roles in Technical Support, Customer Success, Professional Services, Consulting, and moreWe’re Looking For Someone WhoHas strong communication skills, both written and verbalIs organized, detail-oriented, and able to manage multiple prioritiesIs curious, adaptable, and eager to grow in a technical environmentHas a basic understanding of or interest in SaaS, enterprise software, or cloud platformsIs comfortable working independently in a remote settingIs located in the U.S. or Canada, with one hire ideally on the East Coast and one in Mountain or Pacific time zonesCareer Path & EvaluationCandidates showing strong performance, engagement, and product understanding may be offered a full-time role as a Technical Support Specialist (Level 1)Future Opportunities: Long-term paths into Pre-Sales, Professional Services, Consulting, Customer Success, and beyondCentric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.