Technical Support Specialist Level 1

Centric Software; United States; Remote; USD 52,000 - 80,000; Full time

Job summary

Centric Software is seeking a Technical Support Specialist (Level 1) to coordinate cloud upgrades, patch rollouts, and system maintenance in collaboration with Support and Cloud Operations teams.

You will communicate updates to customers, track timelines, and serve as a liaison across departments. This role offers exposure to Centric PLM, cloud infrastructure, and SaaS operations in a remote setting with opportunities for growth into Customer Success and Professional Services.

Qualifications

• Strong written and verbal communication skills.
• Highly organized with attention to detail and ability to juggle multiple priorities.
• Curious mindset and willingness to grow within a technical environment.
• Basic understanding of SaaS, enterprise software, or cloud platforms.

Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance with Support and Cloud Operations teams.
• Communicate proactively with customers about maintenance windows, security updates, and product enhancements.
• Track and manage project timelines and deliverables using internal tools like JIRA.
• Serve as a liaison between departments to ensure on-time project execution.
• Assist in internal process improvements and documentation.
• Participate in structured training programs to gain technical knowledge and product expertise.
• Support project managers in customer-related activities and planning.

Skills

Excellent communication

Organized and detail-oriented

Curious and adaptable

SaaS/cloud platforms understanding

Remote work self-motivation

Tools

JIRA

Job description

About Centric Software:

CentricSoftware®is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equipretail, fashion, luxury, footwear, outdoor, home and consumer goodsbrandswithpioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technologypowers brandstostreamline processes, driveefficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teams
• Communicate proactively with customers about maintenance windows, security updates, and product enhancements
• Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA)
• Serve as a liaison between departments to ensure smooth, on-time project execution
• Assist in internal process improvements and documentation
• Participate in structured training programs to gain technical knowledge and product expertise
• Support project managers in customer-related activities and planning

What You’ll Gain

• Deep understanding of Centric PLM — the #1 global PLM software
• Exposure to cloud infrastructure, SaaS operations, and enterprise client communications
• Hands-on experience in technical coordination and project support
• Collaboration with cross-functional teams across time zones
• A clear growth path into roles in Technical Support, Customer Success, Professional Services, Consulting, and more

We’re Looking For Someone Who

• Has strong communication skills, both written and verbal
• Is organized, detail-oriented, and able to manage multiple priorities
• Is curious, adaptable, and eager to grow in a technical environment
• Has a basic understanding of or interest in SaaS, enterprise software, or cloud platforms
• Is comfortable working independently in a remote setting
• Is located in the U.S. or Canada, with one hire ideally on the East Coast and one in Mountain or Pacific time zones

Career Path & Evaluation

• Candidates showing strong performance, engagement, and product understanding may be offered a full-time role as a Technical Support Specialist (Level 1)
• Future Opportunities: Long-term paths into Pre-Sales, Professional Services, Consulting, Customer Success, and beyond

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.