Remote SaaS Support Specialist—Customer Training & Tech

Momentus; United States; A distancia; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Momentus is seeking a Support Specialist for a US-based remote role. You will assist clients with technical support via emails, calls, and online training, while aiding with software testing, new account setups, and gathering feedback for product improvements.

Responsibilities include resolving software issues with customers and the development team, training users on features, and maintaining testing environments. Weekend on-call may be required occasionally.

Formación

• 2+ years of customer service experience ideally in a high growth saas company
• Excellent phone and email communication
• Proficient in Microsoft Suite (Word, Excel, etc)
• Experience with report writing tools and relational databases (e.g. DevExpress, Crystal Reports, SQL or MS Access) is preferred
• Availability for on-call support over the weekend a few times a year.

Responsabilidades

• Become an expert user on our software and keep up to date with new features and enhancements.
• Working with customers and the Momentus development team to resolvesoftware errors.
• Test new/improved functionality and/or bug fixes prior to general release.
• Escalate any customer support requests that cannot be resolved, to a Senior Support Specialist.
• Provide user training on specific features and or modules.
• Maintain and oversee file server cleanup and maintenance.
• Build local Momentus sites for testing
• Become a trusted resource for key accounts.
• Educate and develop existing customer accounts.
• Demonstrate new features and unique use cases.
• Action internal support requests such as, demo configuration and support, document preparation, customer notifications and NetSuite

Conocimientos

Customer service

Phone & email communication

MS Office

SQL/Reports

Herramientas

DevExpress

Crystal Reports

SQL

MS Access

Descripción del empleo

Momentus is seeking a Support Specialist for a US-based remote role. You will assist clients with technical support via emails, calls, and online training, while aiding with software testing, new account setups, and gathering feedback for product improvements.

Responsibilities include resolving software issues with customers and the development team, training users on features, and maintaining testing environments. Weekend on-call may be required occasionally.