Remote Knowledge Management Lead – SharePoint & Docs

Jobgether; United States; Remote; USD 80,000 - 87,000; Full time

Benefits offered by this job

Fully remote work within the United S 

Job summary

Jobgether is seeking a skilled knowledge management professional to own and optimize a centralized SharePoint knowledge base. You will translate complex policies into user-friendly articles, develop SOPs, and drive content governance across teams.

Responsibilities include establishing workflows, maintaining taxonomy, and ensuring PII/PHI compliance while collaborating with Operations, Training, Quality, Technology, and Implementation to improve documentation quality and accessibility.

Qualifications

• Bachelor's degree and at least five years of relevant professional experience; advanced degree or professional designation preferred.
• Experience in knowledge management, content management, documentation governance, or related discipline, ideally in a contact center or customer service environment.
• Experience developing and maintaining knowledge bases using SharePoint or comparable platforms.
• Strong understanding of knowledge governance practices including lifecycle mgmt, version control, approvals, ownership, reviews, and change mgmt.
• Ability to assess knowledge resources, identify gaps, and drive improvements using data, insights, and feedback.
• Experience designing documentation standards, templates, workflows, taxonomies, and search optimization.
• Excellent writing, editing, and organization skills for clear documentation.
• Familiarity with Microsoft writing/style guidelines to ensure consistency across teams.
• Experience creating training materials and driving adoption of knowledge tools.

Responsibilities

• Develop, build, and maintain a centralized knowledge base in SharePoint, ensuring accuracy and accessibility.
• Translate policies into clear knowledge articles, SOPs, scripts, FAQs, job aids, and other materials.
• Establish and maintain document management processes, governance, and approval workflows.
• Assess knowledge base for outdated info and gaps, implementing timely updates.
• Implement content lifecycle management with version control and change tracking.
• Collaborate with Operations, Training, Quality, Technology, Implementation, and others to validate documentation.
• Design and maintain documentation workflows, templates, and development procedures.
• Establish content ownership and encourage stakeholder contributions.
• Optimize knowledge base search with taxonomies, metadata, and terminology.
• Apply writing standards and style guidelines for clarity and professionalism.
• Develop training materials to support knowledge management processes.
• Use SharePoint to manage sites, lists, workflows, and document management features.
• Support implementation and improvement of knowledge resources as programs evolve.
• Ensure compliance with FEHB/PHI/PII and other sensitive data handling requirements.

Skills

Knowledge management

Content governance

SharePoint proficiency

Documentation writing

Attention to detail

Cross-functional collaboration

Remote work readiness

Federal background check readiness

Education

Bachelor's degree or higher

Tools

SharePoint

Content management platforms

Job description

Jobgether is seeking a skilled knowledge management professional to own and optimize a centralized SharePoint knowledge base. You will translate complex policies into user-friendly articles, develop SOPs, and drive content governance across teams.

Responsibilities include establishing workflows, maintaining taxonomy, and ensuring PII/PHI compliance while collaborating with Operations, Training, Quality, Technology, and Implementation to improve documentation quality and accessibility.